FAQ
Hydration Shelf has gathered the main ordering, delivery and support answers here.
How do I place an order?
Choose a product and add it to your cart. Checkout is not currently enabled; an item in the cart does not place an order.
How can I pay?
When ordering becomes available, the available payment methods will be shown at checkout. No payment is collected by the current cart.
How long is order processing?
Accepted orders are processed in 1–2 business days. The cutoff is 5:00 PM Pacific Time; weekends and public holidays are excluded.
How long does delivery take?
Standard transit is estimated at 4–6 business days after dispatch; the overall order-to-delivery estimate is 5–8 business days. Standard shipping within the United States is free with no minimum.
Will I receive tracking?
Yes. We provide a tracking number after an accepted order ships.
Can I cancel an order?
Contact us before shipment to request cancellation. After shipment, follow the return process.
How do returns work?
Request a return within 30 days after delivery. We cover return shipping and provide a prepaid label, including for ordinary returns. No restocking fee applies.
Can I exchange an item?
Yes. Email us within 30 days of delivery to arrange an exchange; damaged, defective, wrong or missing items can also be refunded or replaced.
When will my refund arrive?
Once the returned item is received and inspected, an approved refund is issued to the original payment method. It usually appears within 5–10 business days after issuance.
How do I contact customer service?
Email support@naligena.it.com or use the contact details below. Service hours are Monday to Friday, 9:00 AM–5:00 PM Pacific Time (PT).
Hydration Shelf
105 GLENBROOK AVE, Camarillo, California 93010, USA
Email: support@naligena.it.com
Telephone: +1 805-555-6532